Budget season begins with discussions about how to offer services more cheaply.
Over the past few
years, the role of the agent has continued to Jiangxi Mobile Number List become more complex. Multiple pipelines, complex desktops and higher customer expectations – it’s all a reality. I think that’s why I love this industry so much – because no matter how good your craft is, success often comes back to the people. Leadership at all levels is the difference between great service and mediocre service. Employee retention, coaching, executive leadership – and manager and director leadership remain the most important things we do.
If you’ve seen me speak in
the past, you’ve probably heard me say USA Phone Number List more than once: “Great people leave great jobs because they had bad relationships with their bosses.” I believe this is the most important relationship at the center, but it Often the most undertrained and undersupported positions in our industry. Ken Blanchard ( ) introduced us to the concept of “management by walking” ( ) many years ago.
